Category: marketing

10 Steps you Can Take to Leverage Technology as the Cost of Business Rises

As the cost of doing business continues to rise, competition is intensifying. How can you leverage technology to monitor what your competitors are doing so you can stay one step ahead? Monitoring competitors’ digital marketing strategies is one way to  identify opportunities for improvement and differentiation. Here’s a step-by-step approach you can take (or hire us to do it for you):

  1. Identify Competitors – this may sound easy but you’ll want to think about not only your direct competitors but also your indirect competitors.
  • Direct Competitors: Businesses that offer the same products or services.
  • Indirect Competitors: Businesses that offer similar products or services or target the same audience.
  1. Use Competitive Analysis Tools – there are lots of paid tools out there that can help you do this. Here are just a few, some of which we use:
  • SEMrush/Ahrefs: Track competitors’ SEO strategies, keyword rankings, and backlinks.
  • SpyFu: Analyze competitors’ paid advertising and organic search strategies.
  • SimilarWeb: Get insights into competitors’ website traffic and engagement metrics.
  • BuzzSumo: Monitor competitors’ content performance and social media engagement.
  1. Analyze Website and SEO – this is a key part of what we do for our SEO clients but also incorporate many other facets in this whole list:
  • Website Audit: Examine competitors’ websites for structure, user experience, and design.
  • SEO Audit: Identify the keywords competitors are targeting and their on-page SEO strategies.
  • Backlink Analysis: Check the quality and quantity of backlinks pointing to competitors’ sites.
  1. Monitor Social Media – Once it was difficult to know exactly what the competition was doing. Now they broadcast it to the world. So tune in to see what they are doing / saying:
  • Social Media Profiles: Follow competitors on platforms like Facebook, Twitter, Instagram, and LinkedIn.
  • Content Analysis: Observe the type of content they post, the frequency, and the engagement it receives.
  • Social Listening Tools: Use tools like Hootsuite or Sprout Social to monitor mentions and engagement.
  1. Examine Content Marketing – Putting out content is a great way to establish your business as a leader or thought leader in your industry. Seeing how the competition is establishing their bona fides will give you insight.
  • Blog Posts and Articles: Analyze the topics, frequency, and quality of content published by competitors.
  • Email Marketing: Subscribe to competitors’ newsletters to understand their email marketing strategies.
  • Content Engagement: Use tools like BuzzSumo to see how well competitors’ content performs in terms of shares and interactions.
  1. Assess Paid Advertising
  • Google Ads Library: Use the Google Ads Transparency Report to see competitors’ ads.
  • Facebook Ad Library: Explore the Facebook Ad Library to view competitors’ active ads.
  • Ad Copy and Creative: Analyze the messaging, visuals, and call-to-actions used in competitors’ ads.
  1. Review Customer Feedback – this can be a good way to see what resonates with the customers of the competition and how you can improve or differentiate your business.
  • Online Reviews: Check reviews on platforms like Google My Business, Yelp, and Trustpilot.
  • Social Media Comments: Monitor comments and discussions on competitors’ social media pages.
  • Customer Testimonials: Read testimonials on competitors’ websites for insights into customer satisfaction and pain points.
  1. Set Up Alerts and Notifications – so far we’ve been giving you a lot to do but now it is time to figure out how to get information you need passively:
  • Google Alerts: Create alerts for competitors’ brand names and key products to get notified about new mentions.
  • Mention: Use Mention to track online conversations about competitors in real-time.
  1. Benchmark Performance – get a high level overview of where the competition is, compare to your metrics and learn what works best:
  • Key Metrics: Track metrics such as website traffic, social media followers, engagement rates, and keyword rankings.
  • Performance Comparison: Compare these metrics against your own to identify areas for improvement.
  1. Document Findings and Strategize – here also is where having EduCyber help will help you stay on top of everything:
  • Create Reports: Regularly compile findings into reports to track changes and trends.
  • Identify Opportunities: Use the gathered insights to identify gaps in the market and opportunities for differentiation.
  • Action Plan: Develop an action plan to enhance your digital marketing strategies based on the competitive analysis.

Business is moving at a fast pace. And inflation is impacting us all. As the cost of business continues to increase, following these steps can you outwork and outperform the competition. Need help with any part of this, give us a call or schedule a review of your current situation.

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Are You Missing A Piece of the Puzzle?

When it comes to digital marketing there are a number of pieces that have to come together all at once for things to really click.

And, if you are miMissing Puzzle Piecessing just one piece of the puzzle, like whoever left this piece in our parking lot, you simply won’t be able to get the full picture.

Digital marketing is a science that is governed by data. You can track your followers, email recipients, website visitors through each step of your path to customer-dom until they either leave or convert to a customer.

Digital marketing is also an art that must be visually engaging and provide a coherent yet elegant framework for your target market to engage with you and then to become a customer.

I usually think of it as the artistic side comes first – you decide the subject, figure out the setting, sketch in the overall picture and then paint in all the parts, overwriting (over-painting?) when necessary to get just the right look.

A part of deciding the subject and figuring out the setting in digital marketing is understanding what the call to action will be, what the path to get there is, and determining what media is needed.

As you begin to “paint” the science part begins to slide in:

  • What will be tracked?
  • How will we track it?
  • Statistically, what media (website, email, social media, content, blog, etc.) best supports the goal?
  • Where does the target client go digitally? (Where do they “hang out” online?)

And then the art and science can really begin to blend together. What color(s) are your target client most likely to find engaging?

Should the buttons have sharp corners or rounded edges?

What images or videos are going to illustrate your idea / company while also drawing your users in and engaging them in meaningful ways?

And the list of questions could go on and on.

The point is, if you are missing a piece of your digital marketing puzzle, give us a call or text – 303-268-2245. If you call, go to extension 4.

 

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The End of Cookies: Good Internet Marketing?

Are Browser Cookies A Privacy Compromise Or The Best Part Of Internet Marketing?

Pretty much everyone has heard of cookies. They are those (nasty?) things that track you on the internet, right? It’s just a part of internet marketing, yes?

Well kind of. But they are also those nifty things that once you’ve logged in to a site mean that you don’t have to keep logging in. They are the cool things that mean you are less likely to see ads completely unrelated to who you are and what you like to buy.

A cookie is a small file that can help a website remember who you are – great for online shopping when you put something in your cart and then leave. When you come back, your stuff is still right there in your cart. It can also be used to track you across other web sites or even across all the sites you visit.

Privacy Concern or Just Internet Marketing?

And that is where the trouble lies. Privacy is becoming an ever-increasing concern for folks as they surf the web – it isn’t anyone else’s business what sites I visit.

Now browser developers (like Google Chrome, Microsoft Edge, Mozilla, Safari, Brave, etc.) are ending their support for 3rd party cookies to help protect consumer privacy.

What does this mean exactly? No one is sure just yet. As tracking 3rd party cookies goes away, you can be pretty sure advertisers will find new ways to target their market appropriately. And Google certainly won’t lose out as they will still be able to track searches on their search engine and track users who use the ubiquitous Google Analytics tracking for websites.

Does this mean that your privacy is better protected? Not necessarily. The rise of artificial intelligence (AI) in targeting and delivering ads simply moves the protections to a different level. But this is a step intended to protect consumers.

How it will all play out is yet to be determined but if you are not sure if your site will be affected, contact us.

Contact educyber
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Remaining Relevant

There is a lot of news noise right now. Rioting around the world. Recovering from a virus. Murder hornets. How to reopen. Will there be a second wave causing another shutdown? Oh, and the US has now returned to space!

How do you remain relevant with your customers and potential customers amidst all the calamity sucking up everyone’s attention?

Time To Engage
Remaining Relevant 5

Here are five keys to remaining relevant and continuing to flourish:

  1. Do not panic. If you make important decisions while panicking, you will regret it. Stay calm. Reach out to key vendors, customers and staff if you are in a difficult spot. But do not panic.
  2. Following closely on the previous point, stay the course. On March 9th, our outlook was rosy. The pipeline was filling up nicely and existing customers were ready to add new services. There was a two week period after that when things looked bleak as the pipeline emptied out and uncertainty ruled. But the spirit of free enterprise is strong in this country and our pipeline of new and existing customers began to fill again. You are not alone. Even businesses that are busier than ever understand that others are suffering. Stay the course.
  3. Communicate. Communicate to your customers what steps you have taken and are taking to ensure the safety of your customers and your staff. Communicate what is different. Our Church shot a series of short videos showing how things would work before, during, and after the service so folks can understand before they even go in the door.
  4. Leverage. You are not isolated and you have not been operating in a vacuum. Look through your contacts. Email or call people. I have received several very nice messages from my connections – messages just to connect and show concern. These are delightful and stick with you. Think about ALL of your contacts. Reach out to your LinkedIn connections. Try your Facebook friends. Of course go through your “rolodex” of contacts. Ask if you can help or if they need help that you might be able to do an introduction for.
  5. Get creative. My friend Mike Larkin started making videos. In a recent video he “introduced” his friends. He had printed off, for example, my picture from LinkedIn and my logo and had put them on a paddle board – showing my picture on one side and my business on the other. He proceeded to introduce several of his vendors and colleagues in the same way.  It is a delightful video that both shows he cares about folks and endears those of us mentioned to him.  Think about how you can do something similar – to both help others and draw your network closer to you.
  6. And of course there is a sixth key – use your website for each of these keys. Set it as the hub so that as the business climate, your people and your network know to come to your site for the latest and greatest.

You can remain relevant. It takes a bit of focus. Don’t be distracted by whatever the news is pushing as the latest thing to fear. Keeping your eye on your goals will help and of course, if there is anything EduCyber can do to help, let us know.

Between Maki and Brian, we know a lot of people. And we want to help. So whether it is something for your website or some other business need, let me know. Hiring? We know people. Downsizing? We know people. Need help with a local government? We know people. We want to help so let Maki or Brian know if there is anything we can do for you.

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The Road Ahead: Reopening

It doesn’t matter whether you are chomping at the bit to reopen or wish the government would keep things shut down until it is deemed safe, people are getting anxious. Even those wanting to stay in are getting cabin fever.

It is spring. The weather is getting nicer. People ARE going out. And every day more people are wanting to go out.

And that means that more and more businesses will be opening. How are you preparing, both personally and professionally for getting to what many are calling the new normal?

It is prudent, none of us wants people to die, it is just that some of us see the risks differently, to be prepared for the new normal. I’m not a fan of masks – the science, where it exists suggests that anything less than an N95 mask is more for show than for actual protection. But there ARE steps you can take to minimize the risk as you venture out:

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  1. Wash your hands frequently. (I can’t believe that has to be mentioned but, as it turns out, washing your hands protects you from bad germs.)
  2. When you’ve been near or in contact with others, avoid touching your face until you have washed your hands.
  3. Wash your hands frequently (see a trend here?) and when soap is not available, use hand sanitizer.
  4. Be extra sensitive to the senior population. Most of the deaths are in this population – protect your Mom and Dad – or grandparents, or whomever you have in your life that is older.

And for your business there are also several steps you should take to prepare to reopen:

  1. Move your communications, data, and email into the cloud. This will help for any work-from-home people you have as well as distributing your touch points – you don’t have to have multiple sets of hands touching your inhouse server if you don’t have an inhouse server.
  2. Update your policies – whether you interface with the public or just have staff that you want to provide a safe environment for, update your policies – in writing and make sure your staff and employees all understand them.
  3. Celebrate Your Uniqueness – Take the updated policy from step two and consider what is different from your old normal. Highlight the differences. Consider if there are steps you are taking that might be different or better than the competition.
  4. Tell the World – Now that you have a clear policy and understand what sets you apart, tell the world! One of the first things people are looking for right now, is what is your COVID-19 policy – are you open and what steps are you taking so tell the world. Post it on your website. Link to your post in your social media, update your profiles in social media and in search engines.
  5. Turn a negative into a positive. What  do we think about the current pandemic? It sucks. But instead of dwelling on the negative aspects, look at the positives. First of all, listen to your self-talk. If it is negative, shout it down. You got this. We can make it through. And we can get back to prosperity, where we were just a few short months ago.

Before you know it, we will be looking back on the beginning of 2020 as an aberration. But, much like the oxygen masks on planes, we have to first take care of ourselves before we can help others. So take care of yourself. And of your business.

And if EduCyber can be of any assistance, give us a call at 303-268-2245.

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Doing Business from Home

On a cold and snowy spring morning, while you are likely stuck in your “home office”, what can you do to advance your business? What can you do to grow when the whole world seems to have ground to a halt?

  • Pick up the phone. Call customers. Ask them if there is anything they

    Working From My Basement Office
    Working from my basement office

    need. When they say no, probe a bit. Just because they don’t need help with what you do or offer, let them know of your network. See if they have a need you might be able to help them meet through someone else.

  • Revisit your prospect list. Take some time with each person or company on the list. Think about what they do. Think about what they might need during this shutdown. Reach out to them, by phone whenever possible and appropriate, but by email or even snail mail where not, and offer something useful. Tips. Links to resources. Something that you can share that will add value.
  • Host an online gathering. Select several contacts whether it be customers, vendors, colleagues, partners or prospects. Set a time and host a gathering whether it be to address a specific topic or simply to share with each other about how you are coping and what is happening locally.

There is a lot happening. Every level of government seems to be rolling out programs, grants and loans to assist businesses large and small. Keep up with the current status – the grant and loan programs at the federal level are literally changing on a daily basis right now – and be prepared to share with your network.

And for you personally?

Breathe. My mother is in a memory care unit in another state. They are on lockdown, meaning my brothers can no longer visit her physically. When I call her now, she is usually breathless and has a high level of anxiety. Some of the time I can help her with the same advice I give to you. Breathe. Take a deep breath. All the way in. A bit more. Now exhale. Don’t stop. All the way out. Now do it again. I’ll wait. Now try it once more.

You got this. We got this. You are not alone.

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Leveraging Your Web Site During the COVID-19 Crisis

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So you are unexpectedly forced into downtime. Can’t go to the office. Can’t go to the restaurant. Can’t go to the theater. Set aside the frustration for a moment. What can you do?

Remember way back when you were too busy to take the time to work on your site (last week)?

Now you have the time for you and your staff to revisit your website. You might be surprised. Earlier today we met with a businessman who had recently changed to a whole new website with a new URL. As we went through his site and his listings, we discovered that many of his social media and external sites linked to the previous site or to the previous email.

What things should you look for?

Basic five

  1. Is your logo and tag line current and up-to-date across all media?
  2. Is your name consistent on every page and on all your social media?
  3. Check your physical address. One thing search engines need is the same address where even “Ave.” and “Ave” can be seen differently. Make sure your address is absolutely identical. If you belong to any trade associations or chambers, check them as well.
  4. Look at your site on a phone. Does it look right on every page? Does the mobile responsive part work as expected?
  5. Review your color scheme. Does your site follow the scheme properly? Are all the colors matching your approved standards?

Intermediate five

  1. Request testimonials
  2. Request reviews
  3. Are your forms all working? Is there a next step after a form is filled out?
  4. Is the contact information accurate and up-to-date?
  5. Check for bad reviews on social – Facebook, Yelp, Google, etc.

Advanced five

  1. Are there any pages or content on your site that no longer applies to what you do?
  2. Are all of the images appearing properly? Do you need any new or different photos?
  3. Have you added any new services or products that are not yet on the site?
  4. Are your blog and social media profiles current and accurate?
  5. Is there a clear path or next step on each page?

Need help? We are available for phone or online support. Contact Brian at 303-268-2245 ext 4 or visit https://www.educyber.com/contact-us/.

We are the power behind your website.

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Misguided Marketing

Over the course of the last several years, we have had many customers come to us asking for Search Engine Optimization. We do SEO (and we do it well) so we are happy to accommodate.

Are Your Marketing Goals Misguided?But as a part of our marketing assistance, we seek to understand the goals of the SEO program. On a few occasions the customer’s goal has not been to get a higher ranking with the search engines. Those conversations go something like this:

Customer: I would like you to do SEO for my site.
EduCyber: Sure thing, let’s take a look at your numbers. First, what is your conversion rate for your web site?
C:            ???
E:            How many leads are you generating from your site on a daily, weekly, monthly or even quarterly basis?
C:            I’m not.
E:            So if we get you ranked in the top ten for all of your keywords and you are still at a conversion rate of zero, will you be happy?
C:            Of course not!
E:            So let’s look at what you want to accomplish.
C:            I want the phone to ring!
E:            Ah, we can help with that.

And in many cases what we do is first tweak or in some cases redo the site to clarify and simply the Call To Action (CTA). Once we’ve done that we can establish a conversion rate. Once the conversion rate is established, then we can look at whether SEO, Pay Per Click, Social Media or some combination of those is the appropriate solution in order to get more business.

Are you wondering if you might be practicing misguided marketing? Some of the comments we hear from folks include:

  • We tried social media, it didn’t work.
  • I don’t get any feedback from my SEO firm.
  • I get all kinds of reports from them but I don’t understand any of them.
  • We’re paying a lot of money but not getting any tangible results.
  • I’m told we rank high but the phone isn’t ringing
  • I’m paying for clicks and I see the reports but no one is contacting us.

If you find yourself saying or thinking these, give us a call at 303-268-2245 ext 4 or visit https://www.educyber.com/request-free-call/ to schedule your no pressure evaluation of your site and goals.

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