9 Measurable Social Media Marketing Goals

It seems like I’ve been focusing a lot of my attention lately on helping understand or plan out their goals. Whether it be goals for a new web site or social media marketing goals, it is absolutely critical to have goals and then . . . wait for it . . . actually measure them.

So if your goal is to get more business you’re going to have to refine it just a tad. Otherwise when you get one new customer you will have reached your goal. But what it a good measurable goal for social media marketing? That’s the heart of the matter for most folks. What does a goal look like?

Here are 9 measurable goals for social media that, if they don’t work for you, will hopefully spark something that will work:

200 more followers on Facebook. This is definitely measurable simply check today and at the end of the time period and see what the change is.
20 retweets a week on Twitter. This will help you figure out what really gets a lot of attention. Last week’s blog on “5 Biggest Social Media Marketing Mistakes” for example caught a lot of attention.
15% more click thru’s from Social Media sites to your main web site. This is pretty easy to see how it would translate into more business.
4. 20% increase in “fans” who “like” your posts on Facebook. Like #2, this will help you figure out what gets people’s attention.
5. 20 check-ins a week on Foursquare (this is a great site for location based businesses like restaurants, bars or coffee shops). Again, this is easily measured and if you’re getting folks checking in, it gives you a chance to interact – give them a to do while they’re there.
30 newsletter signups each month directly from Facebook. Check out FBML and learn how to add html to your page.
10 sales each week from Twitter. You need to be careful about pushing the business too hard in social media but with the right plan and the right product(s) it could work well.
4 leads each week generated through social media (best tracked if you create a separate landing page for social media). This is more marketing-focused but could really boost your business.
15% decrease in returns because of customer outreach through social media. Took a different tack on this one to help you imagine the possibilities. It’s not necessarily directly sales related. If you’re saving costs on the backend, you’ll be more profitable.

Note that all nine of these are very measurable. Note also that these are just the goals. Once you have the goal established you need to develop the tactics you will employ to achieve your goal. What are your goals?

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5 Biggest Social Media Marketing Mistakes

Everyone is joining in the Social Media Marketing blitz – or so it often seems – but not everyone is doing it well. Are you?

Here are the five biggest mistakes businesses make in Social Media Marketing:

5. Not being consistent
Some really good folks come up with a plan and start implementing it and then get distracted or busy and don’t consistently implement it. Using tools like HootSuite or TweetDeck can help you manage the flow and be more consistent.

4. Being too business focused
It’s called SOCIAL media for a reason. People want to get to know you. They want to understand you from the human perspective, not just the business side. Take some time to tell people what has your interest, even if it’s watching your daughter’s hockey game.

3. Not measuring the results
I often hear “I tried Facebook and it didn’t work.” I follow up with a “How do you know?” and get blank looks or vague answers. If you’re going to engage in social media marketing, measure your results in as quantifiable ways as possible.

2. Not following the plan
It is easy to get distracted in social media. You log on to post about your next event or a special you have coming up and the next thing you know you’re chatting with your high school football buddies or “friending” your college sweetheart. Be disciplined. Tape your plan or goals to your monitor to remind you of what you’re doing. Then follow through.

1. Not having a plan
Simple as it may seem, a huge number of businesses engaging in social media MARKETING don’t have a plan for what they want to accomplish – or their plan doesn’t fit with their business goals. I met a recently laid off individual who went on to LinkedIn and established links with 1000s of people – and he only knew about 25 of them. He asked me “What do I do now?” I had no idea what to tell him because he didn’t have a plan that he could articulate.

Create a plan that fits your business. Include measurable goals in your plan.

You’ll see results.

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Measuring the Success of your Company’s Social Media Marketing

I know a business owner who has complete command of his business numbers. He measures and analyzes the statistics of every aspect of his online marketing. He’s on top of making critical adjustments to his marketing plan on the basis of these numbers.

When it comes to investing in social media marketing, for him, there’s a pesky problem. Measuring the return on investment, or ROI, of such a plan isn’t pretty. The numbers don’t stand alone.

Why? First, it’s critical to understand that a business’ social media marketing is tied directly to the success of the website in one critical area — conversion. The goal of a successful social media plan in business is to drive traffic to the company website. So, logically, if the website is optimized to convert traffic to sales, then the company can measure THAT success in business volume — or response to the call to action on the site.

Even the best social media marketing plan might be dynamically effective at driving traffic to the website, a measurable statistic, but it is a stand-alone number. Then, the number to focus on is how well the website is doing at converting traffic to sales.

Savvy business owners get this. Still, the compelling factor for investing in any marketing is always the ROI.

Here’s where the argument for using social media for marketing seems to come apart and why it can be so difficult to convince owners to invest in it. It isn’t a stand-alone measurement. And, like the owner I mentioned before, businesses are usually making decisions about marketing dollars based on the numbers.

There are lots of numbers that help a business owner feel good about their marketing investment. And, there are plenty of companies that will throw numbers together in a convincing way that promise a return on social media marketing.

But, let’s be honest. It’s only a tool to drive traffic to the website. Social media sites are a place for people to connect with a business online through interactive dialogue. They have a chance to informally “like” you. Then, they “like” you enough to use another tool in your marketing arsenal — the website. Once folks are on the website, then you’re talking about numbers that really count in business.

Social media marketing in business isn’t talking about when you’ve brushed your teeth or what color your shoes are today. If it’s done correctly, it’s a way for businesses to generate a buzz about their passion — whether it’s culinary or construction or counseling.

It’s a tool. It works and plays well with others in the overall online marketing plan. And all together, they build a business’ online success. Collectively, the numbers matter.

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Are You Paying Attention?

Everybody is so busy. We have to – or at least we feel like we have to – multi-task throughout the day. But does it really work? This morning I realized that my fruit shake wasn’t going to keep me going until lunch time so while I was out and about I swung through McDonald’s drive thru.

First I heard a voice that was so soft I couldn’t hear what was said. I asked her to repeat what she said. She was ready for my order! So I ordered the breakfast meal I wanted and asked for coffee for the drink. A few seconds later she asked for my order. A bit confused I ordered again. She repeated my order and asked if that was all. I said yes. Then she asked what I wanted to drink with my meal. At that point I realized that she was not paying attention to me at all. She was so busy taking money from the customers in line ahead of me that she had no idea where I was in the ordering process. I pulled out of line and moved on.

Arriving at Starbucks I had to get out of my car but the staff inside were friendly and polite and they only paid attention to one customer at a time. I was struck by the difference as I ordered only once and got what I ordered.

So how does that apply to a web site? Too often web sites try to be all things to all people. In fact, it is not infrequent that a client or potential client will tell me, with a straight face, that their target market is everybody or at least every business.

If everybody is your target then you’re like the lady at McDonalds that is so busy taking money from customers that she couldn’t really pay attention to me as I ordered. She couldn’t figure out where to focus.

Take a look at your web site today. Think about it not as a business owner but as a potential customer. Are you paying attention? Is it clear what the next step is? Or in an effort to be all things to all people are you paying attention to no one?

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Think your website is good enough? Think again.

I’ve spent a lot of time networking with people in an array of businesses across several industry sectors. These are the decision-makers. The purse-holders. And these are the business owners shaken to their roots by the economy.

The conversation begins with the usual exchange of what-do-you-do questions and answers. Since it’s my passion and it also happens to be my business, I eventually lead the conversation to the topic of online marketing in business. Often, the CEO says, “I like my website. It’s pretty good. We had it updated last year, and I really don’t think we need to make any changes.”

“Great!” I say. “Your conversion rate must be terrific. Do you mind me asking you what your numbers look like?”

“Conversion rate?” he asks casually.

“When people find you online — in this case, your website — what amount of that traffic is actually prompted to follow your call to action on the website? Do you get calls to your office, or do your visitors make a purchase on the website?” I ask.

“I’m not sure. I leave all that to our IT people. But, it must be good enough — we’re still in business,” he states.

I can’t argue with that. But, I can make an argument with “good enough.” It’s just not acceptable in business these days to have a website that does nothing more than conduct a one-way conversation with people online. Your website is not a brochure, although many owners think of it that way. It is vastly more powerful, if set up correctly.

When is “good enough” harming your business? When it’s not bringing you the results you need. Here’s what isn’t good enough — traffic to your site that leads to a dead end. No calls, no sales, no business. People aren’t visiting your website to see beautiful graphics and Flash content, unless that’s what your business specializes in. They visit your site to learn, to interact, to move in your direction, if you get them pointed that way. They begin to form a relationship with you online; they begin to make an emotional connection that leads to action in favor of your business’ bottom line. That’s a call to action. That’s moving toward “better” instead of “good enough.”

It’s rough out there. Marketing dollars need to be invested more prudently than ever before. The competition for attention online, let alone business, is ferocious. You have to make sure that your website is working for you — not just getting by on “good enough.”

Think about the call to action on your own business website. This is NOT the phone number or contact us page. Your call to action acts as a green light — a traffic signal — to “DO THIS NOW.” It’s an imperative — couched in a friendly little button or link that tells your visitor to take a left or a right turn, straight to you. When your website helps your visitors, it’s helping your bottom line. That’s good enough.

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8 Ways to Defeat The Evil Blogger’s Block

Most of the new websites we build these days include blogs. We love blogs because search engines love blogs. Adding a blog to their website is the single easiest way for a business to get more visitors. Plus, it gives the business owner a real-time way to communicate with their customers. Hit publish and your message is out there! Very cool.

Except, I see a lot of new blog owners experience the dreaded “blogger’s block.” We’ve all experienced it. It’s also known as I’ve-got-this-new-blog-now-what-the-hell-do-I do-now syndrome.

Here’s my list of 8 Ways to Defeat The Evil Blogger’s Block

1. Feel the fear of the blank post page. Embrace the fear. Then, write anyway. (What? You thought I had some magic way to overcome this? Silly you.) Seriously, you have to practice doing it even when you’re not feeling especially motivated. Kind of like flossing your teeth.

2. Keep a file of stuff to steal, er, borrow from. You don’t think Shakespeare made up all of his plots, did you? (He didn’t.) Neither should you. If a topic is trending online that relates to your field, do your take on it. But strive for a bit of originality.

3. Keep up with what is trending in your field. Create a Google reader account and subscribe to blogs and news feeds about your field.

4. Answer customers’ questions in your blog. Tired of answering that same question over and over? Create a category in your blog to answer them.

5. Review books written about your field. For bonus points, post that review on Amazon.com.

6. Got a meaty topic that you can stretch over several posts? Write a series over a week or two.

7. Repurpose your old content. Have you already written white papers, presentations, even a book? Chop ’em up into blog posts. (And don’t worry they’ll detract from your book sales. If people like your blog, they’ll still buy your book.)

8. Post photos and video of sales, events, presentations, and seminars you’re giving. Where is it written that your posts have to be, well, written?

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Office 2010 Released

It’s out. It’s nice. If you’re using Office 2003 or earlier, it’s time to upgrade.

Office 2010 uses the same kind of ribbons that Office 2007 users have grown accustomed to. The new “ribbon” that you’ll find in Word 2010 is the one that 2007 should have had. It’s called file. The file ribbon gives you all the options and information about the particular file that you’re working on that you could possibly want to know.

For example, as I type this blog entry in Word 2010, when I click the file tab, I have lots of nifty choices like Open, Save, Save as, and Print but the option that is highlighted is Info. Under Info I can Set Permissions (protect the document so that only those who should see it can), Prepare for Sharing (basically let’s me easily strip hidden information that other’s shouldn’t see but that is useful to have for an in house document) and work with different Versions of the document.

I can also see useful information such as how long I’ve been editing this document, add or view the Title and any Tags, see who the creator is, and lots of other information. It is also from the file tab that I can open recent or other documents and do many of the tasks from the old File menu.

As is usually the case, the biggest change comes with Outlook. As the way people communicate continues to change, Microsoft tries to make Outlook the tool to help you do this. Outlook now has its own ribbons (for some reason Outlook 2007 didn’t get the ribbon makeover).

The newest feature here is the Quick Steps box. Basically what this box does is let you create macros or rules on what do with certain messages. Once that rule is created, you can run it by clicking the appropriate button in the Quick Steps box. I’m still experimenting with this but this feature holds potential in helping to tame the email beast.

Access has some nice new features, one that we’re taking a very close look at right now is the Project template. What is nice is that Access is now really designed from the get go to be interactive. I opened the Project template and the first thing I had to do was create a user (myself) and then log in. Then I was off to the races creating and entering information on the project.

The downside is I wanted to watch the video which required SilverLight which I had already installed which Access didn’t recognize as being installed. Still a few issues, it would appear but all in all I like this latest version and could see moving some of our folks to it even before the first service pack.

Other tools that come with the complete version of Office 2010 include OneNote (great for taking quick notes or for having a notebook on a particular task or subject) and InfoPath – the tool for forms – now comes with a Designer part and a Filler part. For business users (those with lots of computers and users), there’s also a new program called SharePoint Workspace. I’m still investigating these but they look to be pretty nifty tools for improved work flow.

The full version “Professional” retails for around $500 but as a productivity tool is well worth it.

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Easy Listening

Recently I was reminded of the wonderful effects listening to classical music can have on your brain – helping you to think better.

So instead of focusing on the business of web site design, I thought I’d share this tip with you. One of the ways I have found to listen to classical is through Pandora. Simply visit www.pandora.com on your computer or even your smartphone.

You can create a channel or multiple channels. The channel I’ve been tuning in to today is Symphonic, Classical.

Creating a channel. Sounds difficult doesn’t it? Actually its incredibly simple. After the 60 second process to create an account (create a password tied to your email address), you simply type in a genre, artist or song.

That’s it.

I’ve got four channels tied to my account. One is classical and the others are more classic rock oriented. I’ve created a channel based around Bob Seger and another based on the Kiss song “Beth”. But Pandora is pretty cool because just like science has mapped out the human genome, Pandora is mapping out the music genome. They have real people listening to songs and collecting close to 400 different attributes about the music.

So when I listen to my own personal Bob Seger station, I don’t just hear Bob Seger, I hear songs related to the kind of music he plays. For example, I just heard Tom Petty playing Breakdown followed by Eric Clapton and Wonderful Tonight. Whether on my phone or on the computer I can rate the songs (either up or down) and get more information about the particular artist and song.

It’s easy to get started and then you can control how “in to it” you get. It’s free for something like 40 hours a month and after that it’s only $36 / year for unlimited listening and no ads.

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Are You Paying Attention?

Think your website is good enough? Think again.

8 Ways to Defeat The Evil Blogger’s Block

Office 2010 Released

Easy Listening

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